How do I place an order?
Browse our collection at /products, choose your size and colour, and click 'Add to Bag'. Once you're ready, head to your Bag and proceed to Checkout. You'll need a Shoe Step account to complete your order.
Everything you need to know about ordering, shipping, returns, and caring for your Shoe Step footwear.
Browse our collection at /products, choose your size and colour, and click 'Add to Bag'. Once you're ready, head to your Bag and proceed to Checkout. You'll need a Shoe Step account to complete your order.
We stock EU sizes across our range. Available sizes are shown on each product page. If a size shows as greyed out, it is currently out of stock. Check back soon or use the Wishlist to save the item.
Orders are dispatched from Kurukshetra within 1-2 business days. Delivery typically takes 3-7 business days depending on your city. Shipping fees are calculated at checkout based on your location.
Yes! Cash on Delivery is available across India. A non-refundable COD handling fee of ₹60 applies. Prefer prepaid? Pay online via Razorpay and enjoy an extra 5% discount on your order.
We accept returns and replacements within 7 days of receiving your order. Products must be unused, undamaged, and in original packaging with tags intact. Visit your account's Returns section to raise a request.
Once logged in, go to My Orders to see real-time status updates for all your purchases. You'll see statuses like Confirmed, Processing, Shipped, and Delivered.
Orders in 'Pending' status can be cancelled directly from the Order Detail page. Once an order is confirmed or shipped, it cannot be cancelled. Contact us via WhatsApp at 7059103000 for urgent assistance.
Email us at support.shoestep@gmail.com or message us on WhatsApp at 7059103000. We're available Monday to Saturday, 10 AM – 7 PM IST. You can also reach us on Instagram @newshoestep.
Browse the live Shoe Step catalog and choose the variant that fits your day.
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