Information We Collect
We collect information you provide directly: name, email address, phone number, delivery address, and payment details. We also collect usage data such as pages visited and products viewed to improve your experience.
At Shoe Step, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you shop with us.
We collect information you provide directly: name, email address, phone number, delivery address, and payment details. We also collect usage data such as pages visited and products viewed to improve your experience.
Your information is used to process orders, send order confirmations, handle returns and support requests, and send you updates about your Shoe Step account. We do not sell your personal data to third parties.
All online payments are processed securely via Razorpay. Shoe Step does not store your card details. Razorpay is PCI-DSS compliant and uses industry-standard encryption to protect your payment information.
We use essential cookies to keep you logged in and remember your cart. Analytics cookies (if any) help us understand how customers use our website so we can improve it. You can disable cookies in your browser settings.
We retain your account data for as long as your account is active, or as needed to provide services. You may request deletion of your account and personal data by contacting support.shoestep@gmail.com.
For any questions about this privacy policy or how we handle your data, email us at support.shoestep@gmail.com. We'll respond within 2 business days.